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Resource Center

​Under the tabs below, you will find all resources for 

  • Travel Agent accreditation
  • Travel Agent Handbook
  • Passenger Agency Conference resolutions
  • Resources related to BSP, CASS, Accreditation for US-sanctioned countries

​Accreditation Documentation 

Find below the documents you need to go through to become an IATA agent. 




Travel Agent Handbook​

The Travel Agent Handbook contains the latest Passenger Agency Conference decisions governing industry practices or relevant industry regulatory developments as well as locally established criteria.

Important Information for Travel Agents
Guidelines for Use of IATA LogoEnglish
PCI Data Security StandardsEnglish
Quick Reference Guide 2015English
Security Providers Evaluation CriteriaEnglish
List of Travel Agency CommissionersEnglish
Remittance Frequencies - Africa & Middle EastEnglish
Remittance Frequencies – AmericasEnglish
Remittance Frequencies – Asia PacificEnglish
Remittance Frequencies – EuropeEnglish
Remittance Frequencies – GlobalEnglish
Remittance Frequencies – North AsiaEnglish
Airline Appointments – Asia PacificEnglish
Airline Appointments – Canada BermudaEnglish
Airline Appointments – Latin America & CaribbeanEnglish
Airline Appointments – Europe Africa & Middle EastEnglish
BSP Manual for AgentsEnglish
BSP Manual for Agents-NewGen ISSEnglish
PAConf/42 - Book of Expedited ResolutionsEnglish
PAConf/42 - Book of Finally Adopted ResolutionsEnglishFrenchSpanish
Travel Agent Handbook 2019
TAH 2019 Resolution 800, 812 & 818gEnglish - French
TAH 2019 Resolution 812 & 818gSpanish
Travel Agent Handbook 2018
TAH800, 812 & 818gEnglish - French
TAH812 & 818gSpanish
Mail Votes
A303 Changes to Resolutions 820d & 820eEnglish
A304 Changes to Local Financial Criteria - United KingdomEnglish
A305 Changes to Resolution 812 & Local Financial Criteria - ChinaEnglish
A306 Changes to Local Financial Criteria - Canada & BermudaEnglish
A307 Editorial Changes to Resolution 824rEnglish
A308 Changes to Local Financial Criteria - East AfricaEnglish
A309 Changes to Local Financial Criteria - KuwaitEnglish
A310 Changes to Local Financial Criteria - RwandaEnglish
A311 Changes to Local Financial Criteria - GhanaEnglish
A312 Changes to Local Financial Criteria - LebanonEnglish
A313 Changes to Local Financial Criteria - Sri LankaEnglish
A314 Changes to Local Financial Criteria - NepalEnglish
A315 Changes to Local Financial Criteria - GreeceEnglish
A316 Amendments to Resolution 812 Section 2.11English
A317 Changes to Local Financial Criteria - ItalyEnglish
A318 Changes to Remittance Frequency - ItalyEnglish
A319 Amendment to Paid Up Capital in VenezuelaEnglish
A320 Changes to Resolution 812 for ChinaEnglish
Local Financial Criteria
Local Financial Criteria - ArmeniaEnglish
Local Financial Criteria - BangladeshEnglish
Local Financial Criteria - GermanyEnglish
Local Financial Criteria - GeorgiaEnglish
Local Financial Criteria - IrelandEnglish
Local Financial Criteria - KazakhstanEnglish
Local Financial Criteria - MauritiusEnglish
Local Financial Criteria - NetherlandsEnglish
Local Financial Criteria - Romania MoldovaEnglish
Local Financial Criteria - ScandinaviaEnglish
Local Financial Criteria - ZimbabweEnglish
Local Financial Criteria - PakistanEnglish
Local Financial Criteria - EgpytEnglish
Local Financial Criteria - EthiopiaEnglish
Local Financial Criteria - JordanEnglish
Local Financial Criteria - VietnamEnglish
Local Financial Criteria - CambodiaEnglish
Local Financial Criteria - New ZealandEnglish

​Passenger Agency Conference Resolutions

The resolutions issued by the Passenger Agency Conference form the basis of the industry distribution system. A resolution provides terms and conditions that applicants and Accredited Agents must comply with to undertake sales on behalf of IATA member airlines.

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​Resources on BSP, CASS, Accreditation

Please find below the resources per country.

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