Resource Center

​Under the tabs below, you will find all resources for 

  • Travel Agent accreditation
  • Travel Agent Handbook
  • Passenger Agency Conference resolutions
  • Resources related to BSP, CASS, Accreditation for US-sanctioned countries

​Accreditation Documentation 

Find below the documents you need to go through to become an IATA agent. 




Travel Agent Handbook​

The Travel Agent Handbook contains the latest Passenger Agency Conference decisions governing industry practices or relevant industry regulatory developments as well as locally established criteria.

Important Information for Travel Agents
Guidelines for Use of IATA LogoEnglish
PCI Data Security StandardsEnglish
Security Providers Evaluation CriteriaEnglish
List of Travel Agency CommissionersEnglish
Airline Appointments – Asia PacificEnglish
Airline Appointments – Canada BermudaEnglish
Airline Appointments – Latin America & CaribbeanEnglish
Airline Appointments – Europe Africa & Middle EastEnglish
BSP Manual for AgentsEnglish
BSP Manual for Agents-NewGen ISSEnglish
COVID-19 Agent ToolkitEnglish
Travel Agent Handbook 2020
TAH 2020 Resolution 800, 812 & 818gEnglish - French
TAH 2020 Resolution 812 & 818gSpanish
Travel Agent Handbook 2019
TAH 2019 Resolution 800, 812 & 818gEnglish - French
TAH 2019 Resolution 812 & 818gSpanish
Mail Votes
A331 Clarification of Cleared Funds under Resolution 812 and 818gEnglish
A332 Effectiveness in Changes to Remittance Holding CapacityEnglish

​Passenger Agency Conference Resolutions

The resolutions issued by the Passenger Agency Conference form the basis of the industry distribution system. A resolution provides terms and conditions that applicants and Accredited Agents must comply with to undertake sales on behalf of IATA member airlines.

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​Resources on BSP, CASS, Accreditation

Please find below the resources per country.